The Terms and Conditions set out below govern your use of our Website. Users are advised to read it carefully because it may impact the User's rights and obligations under the law.
By using the site https://kalbecsr.id, the User is deemed to have read, understands, understands and agrees to all the contents of these Terms and Conditions. These Terms and Conditions are a form of agreement as outlined in a valid agreement between PT Kalbe Farma and the User. If the User does not agree to one, part, or all of the contents of these Terms and Conditions, then the User is not permitted to use the services on the Kalbe site.
DEFINITION
Unless otherwise stated in these Terms and Conditions, the terms or words in capital letters in these Terms and Conditions have the following meanings:
PT Kalbe Farma (hereinafter referred to as "Kalbe" or "We") is a limited liability company established under the laws of the Republic of Indonesia, which owns and manages a portal site that provides product information and/or health information;
Site is the site https://kalbecsr.id and all microsites that can be accessed via computer and/or mobile devices, which are officially owned and/or managed by Kalbe;
Users are parties who use the Site, including but not limited to parties who are registered or unregistered/just visiting the Site;
Features are features provided by Kalbe on the Site, whether through or not through collaboration with third parties;
Data is the User's personal information that is obtained, collected, processed, analyzed, displayed, disclosed, and/or in any form of management related to the data or information that the User provides to Kalbe or that Kalbe collects from the User, both when the User registers on the Site , access the Site, or use the services on the Site;
User Services, also known as Customer Care, are features provided by Kalbe to facilitate the resolution of problems/problems experienced by Users in using the Site, including but not limited to problems with Features and/or termination of use of the Site;
Calendar Day is every day from Monday to Sunday, including national holidays and collective leave;
Terms and Conditions are the terms and conditions for using the Site; And
Site Terms are the Terms and Conditions, Privacy Policy, and any other terms and conditions that may apply to or in connection with the use of the Site and all the Features contained therein.
CONTENT
The content contained on the Site, including but not limited to text, graphics, photos, images or other materials contained on the Site (hereinafter referred to as "Content") is solely intended to provide information to Users.
The content is not intended as a substitute for professional medical or health advice which includes providing a diagnosis or treatment of an illness or health problem experienced by the User. Every determination of the certainty of diagnosis and administration of medication or therapy for an illness or health problem must go through a direct examination by a Health Personnel. Users are not permitted to ignore professional medical or health advice from Health Professionals or delay seeking help directly from Health Professionals after obtaining information through the Site. Therefore, the User releases Kalbe from all claims, subpoenas, demands, damages, lawsuits, and/or other legal remedies in connection with Users who ignore professional medical or health advice from Health Professionals or delay seeking help directly from Health Professionals after obtain information through the Site.
Furthermore, to the extent permitted by applicable laws and regulations, Kalbe is not responsible for any loss or damage that may arise from the actions of Users who access or rely on the Content contained on the Site.
FEATURE
Certain portions of the Site may allow Users to upload, display, or otherwise communicate text, messages, photos, User names and/or other information relating to Users (collectively, “ User Materials ”).
Users are prohibited from providing User Materials that:
Contains pornographic elements;
Contains elements of SARA (Ethnicity, Religion, Race and Ethnicity, and Intergroup);
Contains political elements;
Violate other parties' intellectual property rights;
Violates the rights of other parties;
Discredit Kalbe products or brands;
Contains advertising, investment opportunities, or other commercial communications that offer products or services; or
Violates the provisions of applicable laws and regulations
The User understands and warrants that the User has (and will continue to have as long as you use the Site) all rights, permissions, and/or approvals necessary for Kalbe to use the User Materials based on the purposes that may exist now or in the future for the Site.
Furthermore, the User understands and warrants that the User has permission, and all necessary documentation from any party contained in the User Materials to use his or her name or likeness, in the manner as provided on the Site.
In connection with User Material, the User understands and agrees to be fully responsible for the User Material, including all legal consequences that may arise from the publication of such User Material. Therefore, the User understands and agrees to release Kalbe from all claims, subpoenas, demands, compensation, lawsuits, and/or other legal remedies regarding User Material.
Users acknowledge and agree that the information and/or materials presented or included in User Materials are not obtained from Kalbe, and Kalbe does not have any obligations and responsibilities in connection with all User Materials on the Site.
By uploading User Material via the Site, the User understands and agrees that the User Material may be available to the general public (not in the nature of confidential information) and there may be a violation of privacy so that the User releases Kalbe from all claims, subpoenas, demands, compensation, lawsuits, and/or other legal remedies in connection with a violation of privacy of User Material.
THIRD PARTY SITES
If the Site contains links to other sites and/or resources provided by any party (hereinafter referred to as “Third Party Sites”), then such links are provided solely to provide information to Users. Therefore, Kalbe has no control over the content of Third Party Sites, and has no liability towards Third Party Sites and/or for any damage or loss that may be experienced by Users as a result of using or accessing Third Party Sites.
USER SERVICE
Users can use User Services if they experience problems and/or problems in using the Features and/or Site or if they wish to request termination of use of the Features and/or Site.
By using User Services, Users are expected to have prepared supporting documents related to the obstacles and/or problems faced in using the Features and/or Site.
The User understands and agrees that Kalbe needs time to resolve the problems and/or problems faced by the User regarding the use of the Features and/or Site. Therefore, the User will release Kalbe from all claims, subpoenas, demands, compensation, lawsuits, and/or other legal remedies in connection with Kalbe's prior examination of these problems and/or problems.
Kalbe has the authority to make decisions based on supporting documents provided by the User and documents or information held by Kalbe related to obstacles and/or problems experienced by the User.
In informing decisions regarding obstacles and/or problems faced by Users, Kalbe will inform Users via Kalbe Customer Care 0800-1200-888 (Operational hours: Monday – Friday, 08:00 - 16:30 WIB and Saturdays , 08:00 - 12:00 WIB), or electronic mail/email at Kalbe Customer Email (24 hours). If within a period of 3 (three) Calendar Days from the first time contacted by Kalbe, the User does not provide a response or reply, then the User hereby understands and agrees that the User is deemed to agree with the decision given by Kalbe and for this matter, and the User releases Kalbe from all claims, subpoenas, lawsuits, compensation, demands, and/or other legal remedies.
PROMO
Kalbe may at any time provide promotional programs to Users through the Site and/or social media owned and/or managed by Kalbe or its affiliates, including but not limited to discount coupons for transactions via the Site, social media owned and/or managed by Kalbe or its affiliates, and/or Third Party Sites.
Kalbe has the right, without prior notification, to cancel the use of the promo by the User if indications of fraud or violation by the User are found regarding the Site Terms, Terms and Conditions, and/or applicable laws and regulations. Upon such cancellation, Kalbe will not provide compensation in any form and Kalbe is released from all claims, subpoenas, suits, lawsuits, compensation and/or other legal remedies for violations of these Terms and Conditions and/or statutory regulations. that applies.
INTELLECTUAL PROPERTY RIGHTS
Intellectual property rights in and to the Site, including but not limited to logos, brands, software, Content, and/or materials listed on the Site, are fully owned, licensed, or controlled by Kalbe or the legal owner of the intellectual property rights (as relevant ) (referred to as “Intellectual Property Rights”).
No part or parts of the Site may be reproduced, reverse engineered, decompiled, tampered with, separated, modified, distributed, republished, displayed, broadcast, hyperlinked, mirrored, framed. (framing), transferred or transmitted by any means or method or stored in an information recovery system or installed on any server, system or equipment without written permission from Kalbe or the legal owner of the Intellectual Property Rights. Permission to use Intellectual Property Rights will only be granted to Users to download, print and/or use the Site for personal and non-commercial use, on the condition that Users do not change the Intellectual Property Rights and that Kalbe or the legal owner of the Intellectual Property Rights continues to hold and/or act as legal owner of Intellectual Property Rights.
Any part of the Site does not state that the Intellectual Property Rights are transferred to any party, without the written consent of Kalbe or the legal owner of the Intellectual Property Rights.
Users grant Kalbe a non-exclusive license to use material or information that Users include or send via the Site and/or provide to Kalbe through other means, including but not limited to questions, reviews, comments and suggestions. When publishing comments or reviews on the Site, Users also grant Kalbe the right to use the User's name in connection with reviews, comments and/or other content. Users may not use false electronic mail/e-mail addresses, pretend to be someone other than themselves, or mislead Kalbe or any party regarding any information that Users provide.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
Kalbe always strives to keep the Site safe, comfortable and functioning well, but Kalbe cannot guarantee continuous operation or access to the Site will always be perfect. In addition, the information and/or data contained on the Site may not occur in real time.
The User understands and agrees that the User utilizes the Site at the User's own risk, and the Site is provided to the User on an "as is" and "as available" basis.
To the extent permitted by applicable laws and regulations, Kalbe (including its parent company, affiliates, subsidiaries, directors and/or employees) is not responsible, and Users understand and agree not to use legal remedies, including but not limited to suing, sue, and/or other legal remedies, against Kalbe to be responsible, for any damage or loss (including but not limited to loss of money, reputation, or other intangible losses) resulting directly or indirectly from:
User's use or inability to use the Site;
Other information or instructions available on the Site;
Delays or interruptions in the Site;
Negligence and/or losses incurred by each User;
Violation of Intellectual Property Rights;
Defamation of another party's good name;
Viruses or other malicious software (bots, scripts, automation tools, hacking tools) obtained by accessing, or connecting to, the Site;
Any glitches, bugs, errors or inaccuracies in the Site;
Damage to the User's hardware from use of the Site;
Enforcement actions taken in connection with User accounts; or
There is a hacking action carried out by a third party on the User's account.
INDEMNIFICATION
Users understand and agree to protect and release Kalbe and provide compensation to Kalbe (if any) from and against all claims, subpoenas, demands, lawsuits, compensation, and/or other legal remedies, including but not limited to costs, damages, any losses, liabilities and expenses (including attorneys' fees) arising from or relating to:
use of Features, partners, advertisers and/or sponsors;
violation by the User of any provisions in the Site Terms, these Terms and Conditions or applicable laws and regulations;
User's violation of any party's rights; or
use or misuse of the Site by Users.
This protection and indemnification obligation will remain in effect after the User's use of the Features and/or Site has ended.
CHOICE OF LAW AND DISPUTE RESOLUTION
These Terms and Conditions are made and regulated in accordance with the laws in force in the Republic of Indonesia.
All disputes or differences of opinion arising from the implementation of these Terms and Conditions, including but not limited to violations of the provisions in the Site Terms, these Terms and Conditions, and/or applicable laws and regulations, will first be discussed and resolved by Kalbe and the User by deliberation to reach a consensus, and if deliberation to reach a consensus is still not reached, then Kalbe and the User agree and agree to resolve the matter through a court in accordance with Kalbe's legal jurisdiction.
TERMINATION OF SERVICE
Users can at any time stop using the Site, including requesting that their account and data be deleted from Kalbe by contacting Kalbe via User Services.
Kalbe has the right at any time to immediately suspend, limit and/or terminate the User's use of the Site if based on Kalbe's assessment that the User has violated the provisions of the Site Terms, these Terms and Conditions or the applicable laws and regulations.
Kalbe and Users understand and agree to waive the provisions in Article 1266 and Article 1267 of the Civil Code in connection with termination of use of the Site.
CHANGES TO TERMS AND CONDITIONS
Terms and Conditions can be changed and/or updated from time to time, therefore, Kalbe advises Users to check and read carefully these Terms and Conditions from time to time to find out about such changes and/or updates. By continuing to access the Site, the User is deemed to have read, understood and agreed to these Terms and Conditions, including changes and/or updates.
ETC
The headings in these Terms and Conditions are made for reference only, and in no way determine, limit, explain or explain what is contained in each of these sections.
If any provisions in these Terms and Conditions are deemed illegal, invalid or unenforceable, in whole or in part, based on a court decision with permanent legal force (inkracht) and/or applicable laws and regulations, then the provisions or parts of These provisions are deemed not to be part of these Terms and Conditions, but the legality, validity and enforceability of the other provisions in these Terms and Conditions remain valid and binding on Kalbe and Users.
These Terms and Conditions are only made in Indonesian and are binding on Kalbe and Users.
Note: These Terms and Conditions are effective on November 25, 2022